❓ Help Center

18club Frequently Asked Questions

Everything you need to know about playing at 18club — from signing up and making deposits to bonuses, withdrawals, and responsible gaming. Find your answer below, mga ka-18club.

Registration

How to create and verify your 18club account

Deposits & Withdrawals

GCash, Maya, bank transfer, and more

Bonuses & Promos

Welcome offers, reload bonuses, and wagering rules

Responsible Gaming

Self-exclusion, limits, and player protection tools

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Account & Registration Deposits & Withdrawals Bonuses & Promotions Games & Betting Security & Privacy Responsible Gaming Technical Support

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Account & Registration

Creating your 18club account is quick and straightforward. Head to the official 18club website and click the Register button. You'll need to provide a valid mobile number, set a secure password, and fill in your basic personal details. Once submitted, you'll receive a one-time PIN (OTP) on your registered mobile number to verify your account. After verification, you can log in and start exploring the platform. Note that full access to real-money features requires completing our KYC (Know Your Customer) identity verification — just upload a valid Philippine government-issued ID and our team will review it within 24 hours.
  • Must be at least 21 years old to register
  • One account per person — duplicate accounts are not allowed
  • Registration is free — no fees charged

21+ In accordance with Philippine gambling regulations, all players must be at least 21 years old to register and play at 18club. We conduct mandatory age verification during the KYC process. Any account found to belong to a player under 21 will be permanently closed. We take underage gambling very seriously and have zero tolerance for it.

KYC verification is required before you can make withdrawals. Log in to your 18club account, go to Account Settings > Verify Identity, and upload a clear photo of a valid Philippine government-issued ID. Accepted IDs include:
  • Philippine Passport
  • Driver's License (LTO)
  • UMID / SSS / GSIS Card
  • PhilSys National ID
  • Voter's ID
  • PRC ID
Our team reviews submissions within 24 hours on business days. You'll receive a notification once your account is verified.

On the 18club login page, click "Forgot Password?" and enter your registered mobile number or email address. You'll receive an OTP or reset link. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, contact our 24/7 support team at [email protected].

No. Each player is allowed only one account at 18club. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you've lost access to your existing account, please contact support rather than creating a new one.

Deposits & Withdrawals

18club supports the most popular payment methods used by Filipino players:
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card
All transactions are processed in Philippine Peso (₱). We do not accept credit card deposits for gambling transactions in compliance with Philippine regulations.

The minimum deposit at 18club is ₱100 for most payment methods. GCash and Maya deposits are typically credited to your account within a few minutes. Bank transfer deposits may take up to 1 business day to reflect depending on your bank's processing times. Always double-check the deposit details before confirming your transaction.

Withdrawal processing times at 18club vary by method:
  • GCash / Maya: Usually within 1–4 hours after approval
  • Bank Transfer: 1–3 business days depending on the bank
  • Debit Card: 2–5 business days
All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱200. Withdrawals requested on weekends or Philippine public holidays may be processed on the next business day.

Common reasons for withdrawal rejection include:
  • KYC verification not yet completed
  • Active bonus wagering requirements not yet met
  • Withdrawal account details don't match your registered name
  • Suspicious activity flag on the account pending review
  • Insufficient account balance after pending bets are settled
If your withdrawal was rejected and you're unsure why, contact our support team at [email protected] with your transaction reference number for a full explanation.

Bonuses & Promotions

18club offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary based on current promotions — check the Promotions page after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which means you'll need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. If you prefer to play without bonus restrictions, you can opt out of promotional offers in your 18club account settings under Bonus Preferences. Some players prefer this so they can withdraw winnings without meeting wagering requirements. Once opted out, you won't automatically receive bonuses on deposits — but you can opt back in at any time.

Games & Betting

18club offers a wide variety of games for Filipino players, including:
  • Slots — hundreds of titles from top providers
  • Bingo — classic and modern bingo variants
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
  • Sports Betting — PBA, NBA, UFC, boxing, football, and more
  • Mines Grand — exciting mine-grid style games
  • Ice Hockey — dedicated ice hockey betting markets
New games are added regularly. Check the lobby after logging in to see the full current selection.

Absolutely. 18club is fully optimized for mobile play. You can access the full platform through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and loads quickly even on standard mobile data connections. For the best experience, we recommend using a stable Wi-Fi or LTE connection when playing live casino games or placing sports bets.

Security & Privacy

Yes. 18club uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also use two-factor authentication (2FA) options and fraud detection systems to keep your account safe. For full details on how we handle your data, see our Privacy Policy.

If you suspect unauthorized access to your 18club account, act immediately:
  • Change your password right away via the login page
  • Enable two-factor authentication if not already active
  • Contact our support team at [email protected] to report the incident
  • Review your recent transaction history for any unauthorized activity
Our security team will investigate and take appropriate action, including temporarily locking the account if necessary to protect your funds.

Responsible Gaming

Gambling is addictive. Know when to stop. 18club is committed to player wellbeing. If you or someone you know needs help, please visit our Responsible Gaming page for tools and resources.

18club provides a full suite of responsible gaming tools accessible from your account settings:
  • Deposit Limits — set daily, weekly, or monthly caps in ₱
  • Loss Limits — restrict how much you can lose in a given period
  • Session Time Limits — automatic logout after a set play duration
  • Cooling-Off Period — temporarily suspend your account for 24 hours to 6 weeks
  • Self-Exclusion — lock your account for 6 months, 1 year, 3 years, or permanently
  • Reality Checks — periodic pop-up reminders showing your session time and spend
All tools are free to use and take effect immediately when restrictions are tightened. Visit our Responsible Gaming page for full details.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period. Alternatively, contact our support team directly at [email protected] and request immediate self-exclusion — we will action it without delay, no questions asked. Once active, you will not be able to log in or create a new account during the exclusion period. Gambling is addictive — if you feel you need a break, please use this tool.

21+ 18club enforces a strict 21+ age policy in line with Philippine gambling regulations. All players must confirm their age at registration and submit a valid government-issued Philippine ID during KYC verification. Accounts suspected of belonging to underage players are suspended immediately pending investigation. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

Technical Support

Don't worry — 18club's gaming system records all bets server-side in real time. If a game freezes or disconnects mid-round, the outcome is still recorded on our servers. Simply refresh the page or log back in and the game will resume from where it left off, or the result will already be settled in your account history. If you believe a bet was lost due to a technical error, contact support with the game name, date, time, and approximate bet amount and we'll investigate.

18club works best on the latest versions of:
  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge
  • Safari (iOS and macOS)
Make sure your browser is up to date and that JavaScript is enabled. If you experience display issues, try clearing your browser cache and cookies, then reload the page.

Our support team is available 24 hours a day, 7 days a week. You can reach us via:
  • Live Chat: Available directly on the 18club website — fastest response
  • Email: [email protected] — responses within 24 hours
When contacting support, please have your registered mobile number or username ready to help us assist you faster. For urgent matters like suspected unauthorized account access or self-exclusion requests, use Live Chat for the quickest response.

Still Need Help?

Didn't find what you were looking for? Our 18club support team is here for you around the clock.

Live Chat

Get instant help from our support agents via live chat. Available 24/7 — usually the fastest way to resolve any issue.

Email Support

Send us a detailed message at [email protected] and we'll get back to you within 24 hours on business days.

Help Resources

Browse our Responsible Gaming page and Terms & Conditions for detailed policy information and player guides.

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21+ Gambling is addictive. Know when to stop.
Play responsibly. Set your limits. Have fun.